Insights on Healthcare Marketing

Bridging the Generational Divide: What You Need to Know About Baby Boomers

In our last blog we began talking about the different generational groups and some of the characteristics they typically share so that you can better serve and communicate with your patients and referral sources. Today let’s talk about the Baby Boomers. This is currently the largest group and because of their size and age, the […]

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Understanding the Generational Divide

I know people don’t like to be stereotyped, and not everyone fits neatly into generational categories. There are always exceptions, but it is helpful to look closer at some common characteristics, backgrounds, values and communication styles within each of the current generational groups: Traditionalists (1900-1945) Baby Boomers (1946-1964) Generation X (1965-1980) Millennials (1981-2000) Generation Z/iGen […]

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Six New Year’s Resolutions to Improve Your Social Media

As we kick off 2019 and make goals for the year ahead, it is the perfect time to take a step back, examine your social media strategy, and ensure it is enhancing your brand and strengthening the relationships that are critical to building and sustaining your medical practice. Here are six resolutions to help guide […]

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Seven New Year’s Resolutions for Your Web Site

A new year is a great time to review your practice web site and make improvements. Here are seven resolutions to strengthen it: Make sure all of the information on your web site is current. Check all event listings, phone and fax numbers, addresses, office hours, staff and physician names, treatment information/instructions, and services. Click […]

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Is Your Practice Making the Most of Social Media?

Social media is a powerful tool to build awareness, humanize your brand, engage your key audiences, and boost your reputation. In fact, what was once “word of mouth” has become “world of mouth” thanks to social media channels like Facebook, Twitter and LinkedIn.

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Is Your Practice’s Web Page Hitting the Mark?

How important is your practice web site? According to a recent study by the Pew Internet & American Life Project, 80 percent of internet users have searched for a health topic online. But just having a web site is not enough. Here are a few questions to ask yourself to see if your web site is making the grade: 

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Make Friends

Want to build your practice and attract more referrals?

Then start by making more friends. And I don’t just mean numbers of contacts. I mean quality, individual relationships. 

Whether it be fellow physicians, other healthcare professionals, business executives or community leaders, look for ways to engage and help each other. 

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What Women Want

Are you marketing directly to women? You should:

Women make about 80 percent of healthcare decisions for their families. — United States Department of Labor 

Women are more likely to conduct online research for health information than men. — Pew Research Center

Women influence at least 80% of all household spending. — Marti Barletta, author of Marketing to Women

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First … and Last Impressions

When we talk about improving the patient experience, certainly there are opportunities throughout a patient’s time at your practice. However, I encourage you to place special emphasis on the beginning and the end. Studies have shown that first and last impressions can hold the greatest impact on how someone evaluates satisfaction with an experience.

How do patients first encounter your practice and is it a welcoming experience?

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Surf Your Own Site

Your practice Web site is one of your most powerful marketing tools. When was the last time you surfed it? 

Most patients — current or prospective — turn first to your Web site for key information about your practice, including phone numbers, fax numbers and addresses. Is your site up to date?

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